F.A.Q.

FAQs

Shopping Information

Are you an Agent of the Brand you sell?

Jean Pool deal in secondary market Designer Brands, all our Denim is sustainably sourced with environmental and social values.  We source this way so we can get the best possible deals and pass the savings on to you, and save the environment in the process, we in no way represent the labels we sell. (Unless stated)  Your New Jean Pool Purchase can help reduce Australia’s Landfill.  We are Sustainable Fashion

OUR STOCK IS

 

What shipping methods are available?

We use Australia Post and Sendle, Australia's first Carbon Neutral Delivery Service. We charge flat rate delivery - $9.95 per order..

You will receive delivery notifications via email. Expect your delivery in 3-7 days. We are Based in Perth Western Australia so it can take a little longer for delivery to Eastern States

HELP - What does this mean?

NWT- New with Tags

RRP - Recommended Retail Price

Innerseam ( inseam)  - Measurement from Crutch to Leg Hem

Rise- Measurement top of waistband to Crutch Seam

Rigid- 100% Cotton Denim - No stretch

Selvedge (Self Edge) - The selvedge refers to the white edge of a piece of fabric that secures the edge of the fabric and prevents unraveling. Selvedge denim are made out of denim woven on an old-style shuttle loom with a continuous weft and a narrow width (usually around thirty inches)

Indigo- the warp thread is dyed while the weft thread is left white.

Dry Denim - also referred to as "raw" denim or unwashed denim, refers to a pair of untreated denim, which means they have not been washed or bleached. 

STYLES - How do they differ?

Flares - Fitted leg with flared Hems 

Bootcut - Straight but wider leg to allow room for boots

Bootflare - Straight leg to knee then flare to allow room for boots

Skinny- Worn Fitted like tights usually higher stretch content.

Straight - Straight Leg crutch to cuff

Slim- Straight Narrow fit

Easy Fit - Looser Fit, Wider Leg - not fitted

Tapered- Fitted leg that gradually narrow to the hem

 

How will I know what Condition the Recycled and Vintage Jeans are in?

Our Vintage and Gently worn items are closely inspected and given a rating based on condition.  See our Easy to follow Condition guide.  We do not offer faulty, fake, damaged or worn out denim.  We pride ourselves on accurate descriptions.

All our garments new or Previously owned will mention any flaws in description or your money back.  We note everything even whether the original tag is missing, we measure all garments for you. Use our Fit Guide to get to know the fit you like best, makes shopping with us a breeze

 

Can I try them on?

Unfortunately we cannot offer a try on service as we have no physical store and are online only, we do regular Pop -Ups, Trade days, and Warehouse sales throughout the year,  here in Sunny Perth, Western Australia follow us on Instagram or Facebook for details


Payment Information

Payment Methods Accepted

We offer secure online Checkout using your Credit Card, Afterpay or Paypal. 

What is Afterpay?

Afterpay allows you to Pay for your purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments. If you do not yet have an Afterpay account Online approval is instant.


Orders and Returns

How do I place an order?

Simply add desired items to your Cart and proceed to online checkout. Where you will be offered several secure payment options.

Can I return items that just don't fit?

Yes, items may be returned within 7 days of purchase if you change your mind, or they just dont fit. We do not cover return postage but offer a refund for the price of your goods or exchange.  If you discover something we did not cover in our description ( Whoops.... Sorry we are only human) a full refund will be paid on return of goods within 7 days of delivery

Do I need an account to place an order?

No, you don't need an account but it makes order tracking and future purchases easier.

How do I track my order?

Use your Jean Pool Account or check your email you would have been sent a Shipping notice which will include a link for order tracking.